Global Key Account Manager - DHL - Hong Kong

Job description
Responsibilities

Defend, develop and aggressively win new B2C business within Global Key Account Management (GKAM) accounts both existing and allocated accounts as defined
Managing the relationship with GKAM customers in ASPAC
Managing the customer interest and requirements close with country teams
Develop a clear communication and management structure for the GKAM with all involved stakeholders (the country sales management, Tender Management, Pricing, OPS, Cross BU)
Act as key global/regional interface between assigned customers and DHL, to ensure that contracted service levels are constantly maintained and improved for all services including Hybrid Mail Services
Ensure that adequate support from the country organisation regarding customer service and operations is available
Assist in the delivery of growth targets expected by the budget
Monthly pipeline management and reporting
Ensure knowledge sharing and best practices knowledge transfer of DHL GM global customers into the country organisation to meet customer requirements and standards
Manage and coordinate the internal relations for GKAM customers on operational level with DGM teams – Pricing, Product Management, Customer Service, Operations and country organisations
Work with DGM Hybrid Mail Solutions Team to ensure that the complex processes are performed and change requests are managed for the customer
Manage and solve structural performance failures and involve the respective operational units to provide long-term solution
Responsibility for DSO levels within the portfolio
Maintaining accurate customer records and activity and reporting within the nominated SFDC system
Supporting the Region in sales reporting for weekly, monthly and adhoc requirements
Working with Finance and Sales to create an applicable suite of reports
Working with sales management and Finance to produce performance management information
Manage global/regional service performance reviews, KPI definition with assigned customers for all contracted services in cooperation with the Account Managers
Manage the documentation of all processes with the DGM Solutions Team in Bonn / ASPAC Region
Initiate and drive corrective action plans and process improvements to be executed by DHL operations
Ensure SFDC is updated

Desired Skills and Experience
Skills
Proven track record in Key Account Management
Proven track record of success delivering against growth targets
Experience of dealing with customers at a senior level
Experience of Key Account Development
Experience of New Business development
Knowledge of e-commerce (B2C) an added advantage
Experience
Sound operational knowledge of international parcel or mail

Enter your email address:

Refer This Job To Your Friends And Help Them To Find Jobs!