Director - Operations Support - Visa - Hong Kong

Job description
Position Summary
The Business Operations Support Director is the primary point of contact for the Hong Kong and Taiwan business. The role is responsible for ensuring that business processes initiated across the assigned territories are operated in an effective and compliant manner, and are in adherence to established policies and procedures. The role works collaboratively with the controls functions (especially Controllership, Compliance and Legal) and with various business functions to implement and maintain a robust controls framework, provide training on corporate policies and procedures, and will liaise with stakeholders on remediation actions required.

The Operations Support Director Role Reports To The Country Manager To Maintain Activities And Processes That Allow The Business To Run Effectively And Efficiently By Focusing On

Supporting the business with their respective business opportunities in providing commercial advice and of relevant policies and procedures.
Implementing a continuously improving controls and process framework that complies to Visa policy and procedures.
Develop remediation plans to address identified issues impacting the controls and processes environment.

Responsibilities

Provide consultative support to assist the HK and TW Businesses in supporting business opportunities to achieve a positive outcome for the customer and ensuring compliance to policies and procedures.
Provide commercial advisory to the Business and seen as a “go to” subject matter expert on policies and procedures.
Represent the voice of the HK & TW territory Sales teams to ensure the needs of the business are represented in developing and delivering effective controls, processes and procedures.
Partner with controls BUs including Controllership, Legal, Compliance, Finance, and Sourcing to implement and maintain business procedures with robust controls in place that are adhered to.
Accountable to the hub Operations Support Senior Director based in Singapore to ensure consistency in AP wide approach to delivering guidelines to executing business in accordance to policies and procedures, and reviewing proposed policy exceptions.
Member of the NEA Controls Committee that meets regularly to align on supporting the Business effectively, and review complex &/or high risk transactions.
Perform root cause analysis and drive corrective action of exceptions identified by key controls stakeholders.
Develop metrics reporting and analytics of implemented processes that measure risk and support continuous business improvement activities.
Collaborates with Controllership to develop and maintain procedures and standard processes to assess, report, and remediate operational risk and compliance-related issues; provides regular self-assessment reporting to Group Executives and Country Managers.

Qualifications

Professional
Prior work experience in a business operations, compliance, audit, or risk with focus on operational controls.
10-15 years of business experience including supporting senior leadership.
Audit, compliance or risk function experience desired.
Experience in financial services or payments industry preferred.
Technical
Bachelor's degree in a business discipline, with higher degree qualifications preferred.
Good finance and accounting knowledge
Knowledge of card and payments industry
Excellent Microsoft Excel and Access working knowledge
Experience or qualifications in business improvement methodologies such as six sigma an advantage.
Business
Strong problem solving skills, with demonstrated ability to identify and resolve issues and risks, including root cause analysis
Ability to anticipate and identify opportunities to establish standards and controls, as well as develop and recommend solutions
Experience in creating, implementing and training on policies, procedures and guidelines
Strong communication, interpersonal and influencing skills
Ability to work effectively in a matrix management structure, that is diverse, international with a multi-cultural environment
Strong interpersonal skills and ability to drive effective change at all levels of the organisation.
Native business English and Chinese, both oral and written

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