Job description
The Value Consulting Director which is branded internally as Ignite Program director is responsible for execution of the Ignite Innovation Engagement with Salesforce.com customers. This individual is responsible for helping prospects and customers in a structured ideation process to unlock value and find creative solutions to existing business challenges through the use of Ignite. You will possess superior communication skills, ability to work in a dynamic environment and have a broad range of technical, business and interpersonal skills that scale from line managers to C-Level Executives.
What’s in it for you
This is a brand new initiative and will be a very visible role offering both challenge and opportunity to drive a key initiative.
Best in class training and boot camp in San Francisco.
Outstanding benefits including Comprehensive Health Insurance, iPhone5 and iPad, Flexible work environment.
Clear pathways for career development.
The chance to be part of a rapidly growing team and business that will set your career up for the future.
Responsibilities
Manage internal and external constituents through a structured consulting engagement
Drive issues to closure and gain agreement on next steps towards closure of a process.
Communicate engagement status among multiple constituents.
Participate in multiple engagements while maintaining focus on results.
Help drive customers towards strategic thinking that drive business results
Strong discovery and probing skills to learn business pain, identify opportunities and build credibility with customers
Create assets and artifacts that provide a representation of the Solution for discussion (business impact, process impact, technical fit)
Understand the Salesforce product suite and be able to ideate the optimal client solution based on what Salesforce (and Salesforce partners) can deliver
Manage a virtual team (internal and external) to deliver a compelling vision of our solution (ie, Demo, Storyboards, Process Flows, etc)
Develop workshop plans and content to meet specified need and objectives
Facilitate workshops with a cross-group of Senior personnel
Synthesize workshop outputs into deliverable propositions with clearly articulated ROI.
Travel, both to customer sites and other Salesforce offices, will be part of this role.
Skills
Executive presence – must be comfortable influencing and collaborating in a C-level environment.
Strong communication skills, written, spoken.
Innate curiosity to learn how a business functions and learn new business models.
Confidence discussing ROI, TCO, business case development.
Business process experience across multiple domains such as ERP, CRM, Supply Chain Management, Engineering, I/T and Operations.
Excellent situational awareness – must be comfortable in dynamic customer environments and able to present our company well.
Strategic thinking that is focused on results and business outcomes.
Ability to creatively solve problems with limited resources and input
Strong personal “soft” skills such as empathy, listening, mirroring and communicating in different methods dependent on individual preferences.
Project Management and Team Leadership to inspire, coordinate and deliver results back to our customers.
Strong facilitation skills with the ability to balance conversation within groups. Can solicit ideas from mixed groups and help them drive towards building consensus
Ability to develop Ideation Workshop plans and content tailored to meet the specific Customer needs and objectives balanced with the Salesforce.com needs and objectives
Ability to lead the synthesis of Workshop outputs into saleable plans and propositons
