Director - Consumer Insights - Public Enterprise - Nielsen - Hong Kong

Job description
Business Development
Identify areas of business opportunity and growth for the responsible area
ŸMaintain and further foster relationships with current clients
Develop plans to cross sell and introduce new services to current clients
Contribute to building the company’s positive image through participation in professional associations and industry conferences / seminars
Participate in the development and launch of new services
Contribute to the strategies and business plans for the growth of the business unit based on global and regional / sub-regional directions
Provide continuous feedback on competitive activities within assigned clients



Financial Management
ŸAchieve revenue, profitability, quality, speed of delivery and productivity targets as well as other related business development objectives as assigned
ŸEnsure local business strategies are implemented according to regional / sub-regional directions in order to meet the financial and business objectives of the business unit
Monitor the actual financial performance against budget / forecast and ensure the implementation of appropriate actions that will led to the achievement of the financial targets
ŸEnsure proper pricing and contracts are completed and approved according to company’s policies and guidelines
Manage the cost of jobs within present budget restrictions
Client Servicing
Ÿ Implement plans that will contribute to maximum client satisfaction and ensure continuous profitable and business growth
Ÿ Ensure client service standards are implemented and enhanced as client expectations continue to evolve and change in the market place
Ÿ Ensure the implementation of Client Management Process for the assigned accounts and be able to add value to those key clients
Ÿ Lead the client servicing team with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement
Ÿ Provide product solutions and benefits to client business issues / opportunities by developing strategic initiatives for each client
Ÿ Oversee the management and conduct of assigned research projects including preparation, approval and delivery of proposals, reports and presentations
Ÿ Foster relationships at all levels and functions of the client organization to identify opportunities for incremental product / solution sales
Ÿ Ensure team members are trained to handle client requirements
Ÿ Ensure adherence to the company policies on business conduct / ethics when servicing clients are being observed by the entire division

Desired Skills and Experience
Key Skills/Competencies
Strong client focus and pro-activeness
Excellent influencing & persuading skills
Expert knowledge of statistics, multivariate analysis, research techniques and methodologies
Fluent in Chinese, English and Mandarin
Qualifications
10 years or above in research or marketing field, preferred in Public Enterprise sector

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