Director CSI Program Ericsson Hong Kong

Job Description
The CSI Program Director drives large and complex Professional Services engagements towards Ericsson’s customers.

Responsibilities
The CSI Program Director supports the Engagement Manager and the KAM with extensive experience related to specifc I&S sectors (eg energy/utilities, automotive and ITS, shipping, public safet) and a strong Services knowledge. By taking on both the CSR and CFR role, the CSI Program Director will be the overall responsible of the Core 3 team, especially for:



The overall solution
The overall cost estimation
The delivery model (mix of on-shore, near-shore and off-shore resources)

Once the deal is won, the CSI Program Director will be the head of the delivery, till the complete fulfillment of the contract, ensuring

the continuity from pre-sales to delivery, actively seeking to improve top and bottom lines with due consideration to Customer satisfaction and Ericsson’s business objectives since these programs often have visible impact on the Business Unit and corporate results.

In Addition To The Pre-sales And Delivery Activities, There Are More Tasks Assigned To The CSI Program Director, Such As

· Build a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance etc.). Daily present at customer site,

becoming a sort of Ericsson “agent” at customer premise to increase the customer’s trust on Ericsson as a system integrator.

· Able to catch and drive up-sales opportunities

· Coach the team, to interact with them and to support them for their professional growth, and identify and recognize talents.

· Support in asset and organizational set-up and growth; a main contributor to the Professional Service culture growth, delivery methodology fine-tuning as well as harvesting the best practices from the programs driven.

Requirements

Extensive experience form one or more I&S segments (energy, automotive and ITS, shipping or public safety)
University Degree;
Multi-year international experience in Telecom, Professional Services, IT transformation with high complexity is required
Entrepreneurial & Commercial Thinking
Persuading & Influencing
Relating & Networking
Delivering Results & Meeting Customer Expectations
Planning & Organizing
Leading & Supervising