Senior Manager - Key Account - Starbucks - Hong Kong

Job description
Job Summary and Mission
Based in Hong Kong, this job contributes to Starbucks success by increasing sales and profits by expanding brand awareness through strategic retail customer business building activities, development and execution of CPG (consumer product group) customer-specific joint business plans with assigned retail customers. Models and acts in accordance with Starbucks guiding principles.



Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Develops and implements CPG retailer-specific strategic joint business plans focused on retailer aligned strategic initiatives, product distribution, placement, pricing and promotional activity in line with established Starbucks Sales Fundamental Guidelines.
Manages customer-specific joint business plans to drive to assigned sales and profit goals.
Delivers in store presence in all sales fundamentals by providing tools, information, etc.
Advances Starbuck’s position with the retailer across all elements of the business.
Designs and recommends strategic sales and marketing programs to the customer.
Delivers business and category reviews, including product and merchandising initiatives, performance measures, and on-going tactical plans.
Managers all details related to the day to day business (such as volume, forecasting, deductions, price changes, administrative issues and standard communications).
Maintains appropriate internal controls to ensure Starbucks assets are safeguarded.
Plans, directs, and communicates monthly and annual strategic operating plans to internal and external stakeholders. Implements strategic and tactical key customer initiatives and business goals. Manages internal relationships required to ensure that agreements and initiatives are developed fully.
Provides leadership to field Retail Operations Teams and partners via ongoing communications, market visits, customer-specific program presentations and individual coaching. Directs new product and merchandising event implementation and retail customer-specific rollouts.
Provides to link to Category Management and Shopper and Marketing organizations and works to have both organization work in collaboration of the Joint Business Planning process.

Summary of Experience
A minimum of 7 years’ progressive experience in developing and managing sales on a strategic and tactical level within consumer products industry.
At least 5 years’ experience in key account sales to CPG retailers.
Experienced in negotiating strategic annual sales plans focused on multiple brands and at the enterprise level; implement and manage retailer-specific programs.
Experienced in managing sales, profit and trade budgets.
Strong cross-functional customer-facing team interaction experience.
Strong selling and negotiation skills. Ability to apply consultative skills in a business environment.
Strong analytical and problem-solving skills.
Ability to manage multiple priorities concurrently through cross-functional team.
Knowledge of enterprise level business planning and financial performance measures.
Knowledge of food, drug, mass and club CPG industry.
Excellent command clearly and concisely in English and Chinese, both orally and in writing (other language is a plus).
Ability to work both independently and as part of a team.
Strong Microsoft office suite knowledge.

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