The Director of SMB is a critical component of the PayPal Merchant Services team; responsible for developing and implementing strategic business plans to drive growth and ongoing value from the SMB, Channels, and Sole Proprietor segments, a large and growing segment for PayPal.
Develop and implement a strategic plan to aggressively drive Paypal’s growth with small business merchants and manage the existing Telesales and Direct Sales channels.
Prepare a robust operating plan, sales targets and accurate business forecasts so that budgets and forecasts are consistently met and exceeded.
Deep dive into analytics to have an excellent knowledge of SMB revenue performance, key levers and footings contributing to SMB revenue growth.
Work closely with Marketing and Solutions Management to optimize merchant SMB outreach programs.
Liaise with Business Support to ensure that teams are commercially incentivized and driving cross-sell/upsell opportunities from merchant outreach programs.
Maintain and develop existing and new channel customers through planned individual account support, and liaison with internal order-processing staff.
Work closely with Marketing and Solutions Management to optimize merchant onboarding process.
Identify and pursue opportunities for PayPal to penetrate new markets or merchants, bringing in or responding to sales initiatives when appropriate.
Coach, develop and manage a high performing sales team.
Responsible to meet and exceed financial and other targets set for individual and the team.
Act as primary, business development liaison with internal key contacts (Sales, Marketing, Integration, Product, Operations, Finance, Legal, Risk, Compliance etc.) for small business merchants.
Develop and implement a strategic plan to aggressively drive Paypal’s growth with small business merchants and manage the existing Telesales and Direct Sales channels.
Prepare a robust operating plan, sales targets and accurate business forecasts so that budgets and forecasts are consistently met and exceeded.
Deep dive into analytics to have an excellent knowledge of SMB revenue performance, key levers and footings contributing to SMB revenue growth.
Work closely with Marketing and Solutions Management to optimize merchant SMB outreach programs.
Liaise with Business Support to ensure that teams are commercially incentivized and driving cross-sell/upsell opportunities from merchant outreach programs.
Maintain and develop existing and new channel customers through planned individual account support, and liaison with internal order-processing staff.
Work closely with Marketing and Solutions Management to optimize merchant onboarding process.
Identify and pursue opportunities for PayPal to penetrate new markets or merchants, bringing in or responding to sales initiatives when appropriate.
Coach, develop and manage a high performing sales team.
Responsible to meet and exceed financial and other targets set for individual and the team.
Act as primary, business development liaison with internal key contacts (Sales, Marketing, Integration, Product, Operations, Finance, Legal, Risk, Compliance etc.) for small business merchants.
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