Job description
POSITION SUMMARY:
The Integration Manager (IM) is responsible for actively managing and driving the technology component of the sales process providing both highly technical (product functionality, requirements gathering, integration and high level technical support) to clients and non-technical pre-sales assistance to PayPal's Business Development, Merchant Services (MS) and Product/E2E team both in the office and in the field.
The IM must be comfortable representing leading-edge applications in a complex environment. The IM must be able to identify and troubleshoot technical issues and ensure Integrations follow best practice guidelines that enhance the consumer experience. The IM will assure client satisfaction and establish and maintain strong relationships acting as the primary point of contact during the Integration process.
The IM will collaborate closely with sales, account and product management and have extensive contact with PayPal's global Integration team.
ROLE & RESPONSIBILITIES:
The Integration Manager will have the following responsibilities:
Support Business Development and Merchant Services to drive strategic development and revenue
• Provide integration consultation to major merchants, carts, strategic and channel partners, device manufacturers and financial institutions with PayPal payment solutions.
• Assist MS team from the early stages of the sales process through monitoring of post-sales performance
• Introduce best integration practices to both existing and new merchants to improve share-of-checkout and conversion rate
• Work with MS team to mobilize merchants with state-of-the-art mobile solutions
• Communicate and coordinate product integration among Sales/Account Managers and other internal divisions for new products and existing products
• Assist in managing channel partner programs
• Analyze and generate analytic reports to support MS initiatives and product impact
• Work with merchants to modify existing workflows in finance, customer service, network operations, etc.
Support Product Management on product strategy and execution
• Deliver demonstrations of PayPal's payment solutions
• Advocate for enhancing the consumer experience
• Assist project lead on product go-to-market efforts
• Run test scenarios and QA testing for customer integrations and products
• Convey customer and market requirements to Product Management team
• Prepare presentation material and mock-up as needed.
• Perform product consultation and training to other teams
• Generate innovative ideas on both products and integration practices
EXPERIENCE & QUALIFICATIONS:
• Knowledge of at least two of the following areas: Financial Services, Banking, Payments, ecommerce, Internet Portals, ISP/Hosting companies/ Social Networking, online gaming, mobile technology
• 8+ years experience in (web) application development or prior experience in integration management or sales engineering & have related experience in sales, engagement management, project, or product management. 3+ years of experience in pre-sales technical support
• Prior experience in sales in complex technology and customer environments with multiple decision makers at many levels is essential
• Experience working in dynamic, fast paced & results orientated international organizations
• Track record of ability to drive results on multiple projects simultaneously
• Ability to travel within the region including China
• Language(s) needed for Job: English & Cantonese
SKILLS & CORE COMPETENCE:
• Technical skills, including:
- Web application development (PHP, .NET, Java, XML, JSON, etc) required
- Related enterprise software knowledge (Database, project management, analytics, etc)
- Social networks and mobile development experience (Facebook, iOS, Android, etc) preferred
• Organized and analytical with a proven ability for attention to detail
• Confident, outgoing and customer focused personality with a passion for business development
• Ability to rapidly understand new products and demonstrate adaptive problem solving skills
• Entrepreneurial and demonstrated ability to think creatively and innovatively
• Professional and engaging communication skills with ability to adjust communication both internal and external audience
• Energetic, passionate, sense of humor, friendly/outgoing, easy to work with, team player
EDUCATION:
• Degree qualified in EE, Computer Science or a related field
